I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Even video games they feel like theyd be too distracting. Then the out/tv from the Sync box runs to the tv. There seems to be an issue of integration with apple TV or a problem on device. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Im looking to get into Hue lighting for the first time to go with my PS5. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Is there a way to force the Apple TV 4K to send Dolby Vision? Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Optional: Pair a TV remote to the Hue sync box. I run my Xbox One X through the the play sync box and it supports. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You also can seek help from theirTwitter. With Philips Hues new devices, all is possible. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Aug 21, 2020 5:09 PM in response to i_rina. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Other users have experienced problems with the app related to how it stores data on your PC. For a better experience, please enable JavaScript in your browser before proceeding. Navigate to the HueSync folder (Roaming or Local). PLease see my previous comment for more details. Troubleshooting Ecobee Server Communication Issues. To solve the problem, consider removing and reinstalling the same version again. Hopefully with working files this time around! If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They recommended I change the cable between the Sync Box and my TV. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. These are relatively new Hue products and still have to go through their growing pains. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. 4. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Manage Settings In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Aug 20, 2020 9:53 PM in response to i_rina. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Many technology companies like Philips often release new updates for their hardware or software. The app will immediately begin searching for a Hue sync box. To start the conversation again, simply can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Sometimes goes off unexpectedly then has to be synced again. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. You also can turn off the 5ghz network to see if it works. I will list some issues to see if you have had them. Sometimes your App maybe gets messed up, so it would be having connection issues. This is the first app youll need. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. When lots of users have various problems, they dont know how to solve even if they do the various test. For some problems, it is difficult for you to find solutions online. For many users, the Hue Sync Box should be ready to use right out of the box. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Press J to jump to the feed. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of All Rights Reserved. Required fields are marked *. On a Mac, the data folder is called the cache.. TV signal drops until I reopen the Hue Sync app. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. You can also just wait it out. However, whether its the app or the physical box, both systems are known to have some issues during connection. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Starting to hate the sync box. Your TV connects to the output with a short HDMI cable included in the box. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. I am loving mine with the gradient strip as well. Philips Hue Sync is a newer product from Philips Hue. All you need to do is rollback the version of the Hue Sync app you are using. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Ver ms detalles. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. And the Hue Sync App allows your PC/Mac to control and sync your hue product. You can install this app on your device. Both the new app and the new physical device have some issues that users are currently working out. All rights reserved. I have also gone through some research and come to some conclusions. It's pretty simple to set uphere's how. But you can rollback the version if you dont want to wait. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Select your Wi-Fi network and tap Connect. Is Philips Hue Z-Wave or Zigbee? 4K does not work, yet. I have no problems with any other device . Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Joseph_S. Seems like after the last box update nothing is working it's been a while now. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue?
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