After we collect payment, we will send you an email confirming this. 2,123 Reviews. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. You can use cash value on all transit systems that accept Clipper. The most you can load online at any one time is $255. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Try tagging your card again. Key Clipper information translated to Spanish. We do not accept cash, checks or debit cards requiring a PIN. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. My card/value was blocked due to an expired credit card. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Phone. Keep your phone handy in case an inspector asks to see your fare. All discounts are set up in advance through Clipper. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. This page includes how it works, mobile payments and Clipper mobile app. Log in to your account to add a Backup Payment method. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. While Clipper is used to pay for BART, it is not a BART product. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. You can use Clipper cards on all Bay Area transit agencies. Transit Agency Tips. No, transit agency ticket offices cannot load value to mobile phones at this time. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Please call 800-888-2535 or submit your request via our contact us page. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. All rights reserved. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. It currently shows I have the amount in the pending passes area but shows I have it in cash value. At your request, we can mail you a new card with your balance restored, typically within 2 business days. What is the best way to tag on the new Clipper card readers? Check Clipper News for holiday or modified hours. Includes one-way or round trip travel via the Clipper ferry. Picking up your value means loading the value on your card after youve placed an online or phone order. Funds are immediately available when added using a vending machine at BART. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Please note that you cannot use your phone to unlock bikeshares. Thats why we say to allow a few extra days if you are picking up your value on a bus. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What does it mean to pick up my value and why do I have to wait to do it? We do allow walk-up day-of guests to purchase tickets if space allows. opens in new window. Credit card charges are processed immediately. Use your Clipper card on all Bay Area transit systems, including Muni. For more information, visit Sales and Service Locations. Within each class, there are upgrade sections as well. Email: FanAssist@Clippers.com. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. . How long do I have to pick up the value before it expires? Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. What Clipper services are available during the COVID-19 outbreak? If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Your 31-day pass becomes active the first time you use it to pay a fare. Yes. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Was I supposed to activate it somewhere? Log in to your account to add a Backup Payment method. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. We will send an email to confirm that you have updated information in your account. Clipper automatically checks for a valid pass. New to Clipper? Get the Clipper app. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). For more information, please see our Seattle-Victoria fast ferry schedule. Need help planning your trip? Clipper on your phone. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. After the end of the sales window, be prepared to pay your fares with cash value. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Fares are based on distance traveled. This is different in the phone environment. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. The Google Privacy Policy and Terms of Service apply. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Can I manage my Clipper account and pay my transit fares with my phone? When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Key Clipper information translated to Chinese. Clipper is a regional transit card that can be used on all transit in the Bay Area. What is the difference between a limited-use ticket and a Clipper card? An email notification will be sent out 7 days prior to travel as a reminder for check-in. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Please note that The Hub is permanently closed. Once you set up Auto-Reload, we need to confirm your payment method is valid. On the cable car, the conductor carries a handheld card reader. Requires iPhone 8/Apple Watch Series 3 or later. Learn more about Clipper on your phone. News; Twitter Twitter, Opens . Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Otherwise, you will be logged out automatically. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Learn more about required travel documents. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. If your card is registered, contact us so we can block your card from further use. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Key Clipper information translated to Spanish. The card reader at Caltrain stations. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. I loaded value online, but when I tried to use my card, it wasnt there. You will only need a valid passport (or other valid travel document, see below) to enter Canada. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Once you do that, it will show up in your account. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. We do allow walk-up day-of guests to purchase tickets if space allows. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. To provide payment, log in to your Clipper account and edit your Primary Payment method. In addition, we offer a full range of beverages options, including locally-distilled spirits. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Clipper cards pending pass? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Can I load value on my mobile phone at a transit agency ticket office? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. See the, To add a card to your Android phone, open Google Pay and click the + sign. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Yes. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Phone: (213)-204-2900. No. Why not? How does Auto-Reload work with monthly passes? Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. I loaded value online, but when I tried to use my card, it wasnt there. Or get help resolving other issues with your account. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Our departure times between Seattle and Victoria vary seasonally. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Select machines accept credit and debit cards. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. The terminal is located on Alaskan Way at Pier 69. See full menu. If the condition evaluates to false (.F. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. There are three seating classes on the Victoria Clipper ferry. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Check out our sample Victoria Clipper V gift shop menu. Choose to stay logged in or to log out. redditads Promoted Interested in gaining a new perspective on things? Clipper says it does not take funds away, even if the card goes unused for years. A Station Agent can help direct you. You can also order value at the same time. What is the maximum amount of cash value I can load on my Clipper card? RTC Card and Accessibility. TDD/TTY: 711 or 800.735.2929. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. The reason for this has to do with how much space unused orders take on their computer system. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Select "Transit card" and "Add Clipper card". While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Can I set up Auto-Reload for cash value and a pass? You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. 2020, Metropolitan Transportation Commission. All rights reserved. This page includes Using Clipper on specific agencies. Includes travel to any of our destinations with activities or hotel stay or both. Some transit agencies charge fares based on distance or zones. We've made it easy with quick guides to every service on Clipper. Yours is the first email Ive gotten on this issue. Center the card or device over the "Tag Here" graphic on the screen. Should you want to change your booking in any capacity, a $15 USD fee will be charged. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Funds added using Apple Pay and Google Pay areimmediately available for use. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. The outside viewing deck does not have reserved seating. No input is required. Otherwise, you will be logged out automatically. Children from countries other than the US or Canada will require a passport and possibly a Visa. After your second tag, the card reader will display a message that your initial tag was refunded. There is a $5 fee for this service. Yes. However, there are 3 Clipper vendors at SFO. We strongly encourage customers to take advantage of the time to unplug from technology! Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . I have loaded a lot of money on a clipper card through the website months ago. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. No notice, even though they have my email? Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. A couple of things have to happen before you can use the value. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. A single beep and a green light means you paid for your ride. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. YES! You can use our automated phone service 24/7 to check balances and pass expiration dates. So if your primary funding source is declined, your order will be charged to your backup card. The programgives qualifying adult riders a 20% discount on BART trips. You will select your seats when making your booking and may choose between the lower or upper deck. Q&A: Highway 101 express lanes opened Friday. Yes. questions, log in to your account. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Clipper is now available throughApple Pay and Google Pay. Opens in new window. Your card should arrive within 5 to 10 days. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. No, every rider needs their own card or device (phone or watch) to pay for fares. You must apply for an RTC Clipper card in person at a participating transit agency. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Select "Transit card" and "Add Clipper card". The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Weekly and monthly passes are not available. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Youth 5-18 years old get 50% off with a youth Clipper card. Caltrain. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. However, you will need to register your card as part of the process, if you havent already done so. New to Clipper? My card shows it was cleared month ago but the card is saying it doesnt have enough money. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. For more information, please see our At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Be sure you tap on Caltrain's platform. And, to get it back, its an hour on hold, and three to five business days.. If you hear two beeps, your value is low. How do I add value to a Clipper card on my phone? Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Find your card and select Manage Auto-Reload from the More Options menu. Prior to that he was an assistant sports editor at the paper from 1984-1987. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Clipper is a regional transit card that can be used on all transit in the Bay Area. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. A: Your anger is warranted. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Please plan accordingly and allow sufficient time. Call (877) 878-8883 to order from a Customer Service Representative. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Routes available between Seattle and Victoria. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. City Coach. Youth/Senior Cards. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. There is a 50 cent surcharge per trip for paper tickets. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? We will send an email to confirm that you have updated information in your account.
Eggs Countable Or Uncountable,
Tonga Lounge Seinfeld,
Breaking News Hudson, Wi,
What Is A Bramble Golf Format?,
Disney Vacation Club Covid Cancellation Policy,
Articles C